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Motif Express Shipping Guidelines

To ensure smooth and secure delivery of your packages, please follow our shipping guidelines below.

  • 01. Preparing Your Package

Packaging: Use sturdy, high-quality boxes or packaging materials to protect your items during transit. Fragile or valuable items should be packed with cushioning materials, such as bubble wrap or foam.

Sealing: Securely seal your package with high-quality tape to prevent it from opening during handling.

Labelling: Attach a clearly printed shipping label with the full address, contact details, and any additional information for special handling (e.g., “Fragile,” “Handle with Care”).

  • 02. Choosing the Right Shipping Service

Standard Shipping: Cost-effective option for non-urgent deliveries.

Express Shipping: Faster option for urgent shipments.

Special Document Service: Priority handling for important and time-sensitive documents.

Cross-Trade Shipping: For shipments that don’t originate from your country; perfect for international trade.

  • 03. Understanding Restricted and Prohibited Items

Motif Express follows strict international shipping guidelines. The following items are restricted or prohibited for shipping: 

  • Hazardous materials (flammables, explosives, chemicals)
  • Weapons and ammunition
  • Perishable goods (unless approved for specialized shipping)
  • Live animals or plants

Illegal items and substances Please refer to our full list of restricted items or contact customer service if you’re unsure.

  • 04. Documentation Requirements

Proper documentation is critical for international shipments. Depending on the destination, you may need : 

Commercial Invoice: Required for all international shipments. It must include item description, value, quantity, and shipper and receiver details.

Customs Declarations: Required for import/export; we’ll assist in preparing customs forms as needed.

Special Document Service Forms: For time-sensitive documents, additional tracking and customs documentation may be required.

Special* : Please note that Motif Express is not responsible for any item not included in the official packing list. If a shipper deliberately omits items from this list, they will be held accountable, including potential additional charges and legal obligations according to the laws of the destination country. We recommend a complete and accurate packing list to ensure compliance and smooth delivery.

  • 05. Customs, Duties, and Taxes

Import/Export Duties: Shippers are responsible for customs duties or taxes required by the destination country. Please consider these charges when planning your shipment.

Customs Clearance: Our team will assist with customs clearance, ensuring accurate documentation and compliance with regulations.

  • 06. Tracking and Monitoring
Every shipment is assigned a tracking number for real-time monitoring. Use our tracking tool on the Motif Express website to follow your package’s journey and receive status updates.
  • 07. Handling Delays and Issues
While we strive for timely deliveries, delays may occasionally occur due to customs or other uncontrollable factors. Our customer support team is available to assist with tracking information or issues at any stage of the shipping process.
Special* : Motif Express is not responsible for any damage, delay, or loss resulting from circumstances beyond our control (customs). This includes, but is not limited to, adverse weather, customs delays, natural disasters, and acts of third parties. We are committed to ensuring reliable delivery; however, unforeseen events may impact transit times or package conditions.
  • 08. Customer Support
For any questions, assistance with documentation, or concerns regarding your shipment, our dedicated support team is here to help. Please reach out to us through our contact page, email, or customer service hotline.

By following these guidelines, you help us provide a secure, efficient, and reliable shipping experience. Thank you for choosing Motif Express!

Motif Express Volumetric Weight Guideline

For international shipping, carriers often use volumetric weight (also known as dimensional weight) to determine the cost of shipping large but lightweight packages. Volumetric weight considers the space a package occupies in relation to its actual weight, ensuring fair pricing based on volume.

  • 01. What is Volumetric Weight?
Volumetric weight is a measurement used to determine the shipping cost for larger, lightweight packages. It’s calculated based on the package’s dimensions, rather than its actual weight.
shippin guide
  • 04. Important Notes

Round-Up: Round up any fractions to the next whole number when calculating.

Accuracy: Ensure your measurements are accurate to avoid additional fees or delays.

Standard Practice: This formula follows industry standards and is used by major carriers globally.

By understanding and calculating volumetric weight, you help ensure a smooth, cost-effective shipping process with Motif Express.