Motif Express FAQ
What services does Motif Express offer?
Motif Express provides a range of international courier services, including third-party logistics for imports, exports, cross-trade shipments, and our special worldwide document service, which ensures timely and secure document delivery globally.
How do I track my shipment with Motif Express?
You can track your shipment easily through our online tracking system. Simply enter your tracking number on our website, and you’ll receive real-time updates on your shipment’s status and location.
What is the "Special Worldwide Document Service"?
Our “Special Worldwide Document Service” ensures fast and secure international delivery for important documents, with additional tracking and priority handling for time-sensitive items.
Does Motif Express offer flexible shipping options?
Yes, we provide flexible shipping solutions tailored to meet your needs, whether you require standard, express, or priority shipping. Our team will work with you to find the best solution based on your budget and timeline.
How are customs fees and duties handled?
Customs fees and duties depend on the destination country’s regulations. Motif Express will handle the customs clearance process, but any applicable customs duties or taxes will be the responsibility of the receiver.
What items are prohibited for international shipping?
Motif Express complies with international regulations and does not transport prohibited items such as hazardous materials, live animals, illegal substances, or certain restricted items based on destination regulations. Please contact us for specific inquiries.
How can I get a shipping quote for my package?
Please contact our customer service team for assistance.
What should I do if my package is delayed?
If your package experiences a delay, please use our tracking tool for updates. If additional help is needed, our customer service team is available to assist you with tracking information and any other inquiries.
Why choose Motif Express over other international courier services?
Motif Express offers reliable, cost-effective, and secure worldwide courier solutions with personalized customer service, transparency, and flexibility. Our commitment to building trust through efficient delivery and seamless communication makes us the ideal choice for global shipping needs.